A: We comply with the provisions of the Personal Information Protection Policy (プライバシ-ボリシ-). For details, please refer to our Privacy Policy. The technical processing methods for information are:

1. Pseudonymization:

2. Business information and personal information are stored separately in the database:

a. Phone number storage is encrypted:

b. The passenger’s name and phone number are displayed and anonymized:

c. The network uses HTTPS transmission:

3. Credit card information will not be saved and will be automatically destroyed after interaction with the credit card company.

A: VISA, MASTER, JCB credit card payment, and international electronic payment methods will be added in the future; for Taiwanese tourists, card payment is currently considered an overseas transaction, with a handling fee of 20 yen per transaction (regardless of the order amount), and the handling fee is not refundable when a refund is made.

A: No setting, no airport pick-up limit, you can use the car anytime and book at any time.

A: Instant confirmation.

A: Up to 9 people: No group discount.

A: Japanese Yen payment, credit card instant exchange rate, currency cannot be modified.

A: Order number, verification QR code.

A: You can cancel the subscription online: We have a dedicated customer service team that supports online communication via LINE, SKYPE, and WECHAT.

A: All vehicles are insured with “General Comprehensive Automobile Insurance” with a maximum compensation of 200 million yen. There is no special insurance for passengers, and there is no need to collect passenger passport information.

A: There are no special regulations for oversized luggage. Only special luggage (three sides ≤ 170cm, bicycles, golf, fishing gear, bowling equipment, musical instruments, ice hockey, diving equipment, archery equipment, shooting equipment, skiing/water skiing equipment, paragliders, surfboards, javelins, poles, windsurfing boats, kayaks, etc.) is defined: the additional baggage allowance is 1,700 yen.

A: There is no ticket sales service on site. Passengers can voluntarily purchase tickets online. The fees and services are exactly the same.

A: None.

A: Yes, no charge.

A: For airport pick-up orders, refunds are supported and you can purchase again after refund.

A: There is no on-site payment for the airport pick-up service. You can pay for additional luggage allowance or child seats on-site. The on-site payment method is credit card.

A: After you get off the bus and scan the QR code, the shuttle bus number will be displayed. A large car sticker will be affixed to the shuttle bus body. The transfer distance is within direct sight and no map is required. There are dedicated staff on site to assist.

A: Pick-up is every 15 minutes; drop-off is based on order requirements.

A:Same standard.

A: The specific shuttle bus will be confirmed based on the number of people who ordered on that day;

A: Arrange the vehicle according to the order.

A: The order of getting off is automatically assigned by the system according to the destination planning route, and there is no guarantee that a group of passengers will have a fixed car;

A: It is recommended that guests depart from the hotel 5 hours before the flight takes off. Unless there are special extreme circumstances, they can catch the flight. In case of extreme circumstances, we will explain the force majeure to the passengers, refund the passengers, and suggest that the passengers take other unaffected modes of transportation nearby. Customer service will contact the guests to negotiate compensation later.

A: Contact customer service, find the luggage, and find out the cause. If the loss is caused by our inaction, we will negotiate compensation (refer to the airline’s handling standards: report loss – fill out report – investigate and track – compensation policy – luggage return).

A: No setting in advance: The latest time you can book a car service is 12 hours from the current time or later.

A: Instant confirmation.

A: None.

A: If you make a change after booking and before verification (within the free cancellation period), you will be processed as a cancellation and re-purchase. If you exceed the free cancellation period, you cannot cancel the subscription.

A: Order number, verification QR code, and customer service contact QR code (for airport drop-off) are provided for passengers to actively add groups and contact for ride information;

A: The driver will notify passengers in the group.

A: Within the group.

A: We have spare vehicles to avoid flight delays. If a delay occurs, please contact customer service to coordinate compensation.

A: We accept cancellation due to force majeure.

Each passenger is allowed to carry one 32-inch suitcase (total dimensions within 170 cm) and one cabin-sized suitcase under 20 inches (total dimensions within 115 cm) free of charge.
Additional or oversized luggage requires the purchase of a luggage voucher.
The price is 80 RMB (1,700 JPY) per item.
(Within 50 cm height, under 30L capacity. Backpacks and small carry-ons that can be held on lap are allowed and not counted toward the luggage limit.)

• Strollers:
  Foldable strollers count as one 32-inch suitcase.
  Pocket strollers count as one 20-inch suitcase.
  Large strollers (over 88 cm) are not allowed.

• Items that are NOT allowed on board:

  • Oversized items with any side longer than 90 cm
    (e.g., fishing rods, skis, golf bags, wheelchairs, guitars, etc.)

  • Liquids with leakage risk
    (e.g., live seafood, unsealed alcohol)

  • Fragile items
    (e.g., LCD monitors, musical instruments)

• Concealing prohibited items may result in order cancellation or denial of boarding.
  We are not liable for any losses incurred as a result.

• Please confirm your luggage in advance.
  If your luggage exceeds the limit and no extra voucher has been purchased,
  the transfer service will be canceled and refunded.
  We are not responsible for any consequences or losses caused by luggage issues during your trip.